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CSUSB Office of Housing and Residential Life

Instructions on How to Submit a Work Order Online

Please note: Maintenance requests are checked, processed, and assigned to maintenance staff regularly during the normal business hours of 8am - 5pm Monday-Friday. Work will be performed Monday -Friday between the hours of 8 am and 5 pm. For emergency requests after these hours or during campus holiday closures, please call 909-537-4155 for assistance. Thank you.

To submit an Online Work Order Request you must be signed in to the CSUSB network as
a REGISTERED USER with your CSUSB email account! If you are logged in as a Guest or
accessing from off-campus your work order will not be processed.

    Access Online Work Request Form

  1. Confirm “CSUSB Student Housing” is in the facility drop down menu and click the right arrow.

  2. Select your “Building” and click the right arrow.

  3. In the “Request Form” fill out all fields with a “red star” ONLY.
    Please be specific when stating your maintenance request.

    It is critical that you indicate IF maintenance DOES NOT have permission to enter your bedroom for requested repairs and call (909) 537-5246 to arrange an appointment. PLEASE NOTE that repairs NOT inside your bedroom DO NOT require permission.

  4. Click “Submit”.You will receive an email confirmation with a request number. Reference this number if you have any questions and call (909) 537-5246.